Our Commitment to Quality

The Mission, Vision, and Values at Spring Branch Medical Center
The Mission of Spring Branch Medical Center is to provide caring, comprehensive, cost-effective, quality services to the patients, families and community we serve. Spring Branch Medical Center embraces five Core Values. These values serve as the basis to guide our patient care, business decisions, and interpersonal relationships with patients, families, visitors, physicians, and associates. They are:

• Honesty and integrity
• Compassionate care for the patient is everyone's job
• One team
• The customer deserves our best
• Environment with trust, respect and personal responsibility

Our Commitment to Patient Safety
Patient Safety is an important issue at Spring Branch Medical Center. Click here to read about our commitment to patient safety and how you can become an active participant in your healthcare.

Accreditation Participation Requirements
Any individual who has concerns about patient care and safety in the hospital is encouraged to bring those concerns to our attention. This may be done by contacting:

• The Director of the unit where care is provided
• The Nursing Supervisor at (713) 984-7060
• Administration (713) 722-3775
• Risk Management (713) 722-3276
  

If the concerns about patient care and safety cannot be resolved
through the hospital, the individual is encouraged to contact the Joint
Commission by calling: 1-800-994-6610