Privacy Policy

Spring Branch Medical Supply is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, as well as your rights regarding your data.

1. Types of Information We Collect

We collect the following types of personal information from our customers to provide and improve our services:

Contact Information: Name, email address, phone number, and mailing address.
Medical Information: Information related to your health or medical equipment needs, where applicable.
Billing Information: Payment details necessary for processing transactions.
Usage Data: Data about how you interact with our website, including access times, pages visited, and clicks.

2. How We Collect Information

We collect information through:

Website Forms: Information you provide on our website through forms, including contact forms, subscription forms, and service inquiries.
Direct Communication: Details you provide during interactions with our customer service team.
Cookies and Tracking Technologies: Tools that help us understand your preferences and improve website functionality.

3. Purpose of Data Collection

We use your information for:

Providing Services: To fulfill your medical equipment and supply needs.
Communication: To respond to inquiries, provide updates, and facilitate transactions.
SMS Notifications: With your consent, we may send SMS notifications regarding services or orders.
Improving Services: To analyze user behavior and improve our offerings and website experience.

4. Data Security Measures

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure, including:

Encryption: Sensitive data is encrypted during transmission and storage.
Access Controls: Limited access to personal information, restricted to authorized personnel.
Monitoring and Audits: Regular checks to ensure data integrity and compliance with industry standards.

5. User Rights

You have the right to:

Access: Request a copy of your personal information we hold.
Update: Correct any inaccuracies in your data.
Delete: Request the deletion of your data, where legally permissible.
Opt-Out: Unsubscribe from communications or SMS notifications at any time.

For inquiries or to exercise your rights, please contact us online.

6. SMS Opt-In Policy

We value your privacy and only use your phone number for SMS communications if you explicitly opt-in. By selecting the SMS Opt-In checkbox, you agree to receive SMS messages from Spring Branch Medical Supply .

No Sharing with Third Parties: We will not share your phone number with third parties or affiliates for marketing purposes.
Unsubscribing: You may unsubscribe from SMS notifications at any time by following the instructions in the message or contacting us directly.

7. Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, please contact us at:

Email us here
Phone: (713) 465-2200

By using our services or visiting our website, you agree to the terms of this Privacy Policy. This policy is subject to change, and we encourage you to review it regularly.